Protecting you from unauthorized use of your debit card is one of our top priorities at Citizens Bank & Trust Co. We have partnered with SHAZAM, our ATM/Debit Card network provider, to implement a fraud monitoring system.
If suspicious activity is detected on your debit card, you will be contacted by Citizens Bank or a SHAZAM fraud specialist calling on your behalf, to verify transactions in question. If you are not available to verify the transaction activity, the transaction may be declined, and you will receive a message to call Shazam Fraud Operations.
SHAZAM: 800-383-8000 – To report a lost or stolen card 24/7
SHAZAM FRAUD: 866-508-2693