Anytime you are traveling out of state, Citizens Bank & Trust Co. recommends you follow a couple of traveling tips to avoid having your card blocked due to suspected fraud. If a transaction is denied unexpectedly, you may call Citizens Bank to unblock your card during our business hours. You may also contact Shazam at 866-508-2693.
- Please notify Citizens Bank & Trust Co. of travel destinations and dates before you head off on your trip.
- Verify your current contact information with C in case Shazam needs to get a hold of your for suspected fraudulent transactions.
- Always carry another means of payment in case your CB Debit Card were to be blocked and you are unable to contact CB or Shazam.
- PIN transcations are more secure and are less likely to be flagged as a fraudulent transaction.
- Download Shazam Bolt$ from your phone’s app store in Apple® App Store or Google Play™ to receive debit card notifications on your smartphone.
- Sign up for notifications in your CB Online Banking to get transaction alerts.