Protecting you from unauthorized use of your debit card is one of our top priorities. If we detect suspicious activity on your debit card, you will be contacted by Citizens Bank or a Shazam fraud specialist on our behalf, to verify the transaction in question.
If you are traveling inside the U.S. and are unable to use your card, call Shazam Fraud at 866-508-2693 to verify transaction activity. Traveling outside the U.S.? Please contact us with your travel dates and the locations you will be traveling to prior to leaving. This way we can put an alert on your debit card.