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Joyce Laing Celebrates 35 Years with Citizens Bank and Trust

35Please help us congratulate Joyce Laing, as she is celebrating 35 years with Citizens Bank. Joyce has worked in the installment loan department and the IRA department during her tenure here.

She has accumulated many memories throughout the years. Some of her memories include technological advances starting with a courier system and manually typing loan documents. Next came the first computer, followed by computer-generated documents. Joyce has been with us through several remodeling projects and two generations of bank customers; Joyce loves meeting the children of the customers she has worked with in the past.

Joyce and her husband enjoy cheering on their two teenage grandchildren at their many sporting events. They enjoy watching hockey, soccer, baseball, and tennis as often as possible.

It’s with sincere appreciation that we want to thank Joyce for her 35 years with Citizens Bank and Trust.

 

Carol Stark is Celebrating Her 35th Anniversary at Citizens Bank and Trust!

CarolCarol is Vice President of the Real Estate department of Citizens Bank. Carol values the opportunity to meet new people and help them through the process of what may be one of the biggest purchases of their lifetime. She also enjoys seeing familiar faces. “I appreciate when people come back for their next purchase or refinance,” says Carol.

Carol and her husband Brian have two adult children, Arlen and Jackie. Jackie is married to their son-in-law Scott Mackenthun. “Our new love of our life is our granddaughter, Quinn.” In her free time, Carol enjoys being a grandmother to Quinn and riding her Harley Davidson motorcycle.

Please join us in thanking Carol for her 35 years of service to Citizens Bank and Trust on July 3rd!

 

Congratulations to Jettie Smith on 5 Years with Citizens Bank and Trust

Jettie SmithJettie Smith has been with Citizens Bank and Trust for five years and enjoys working at all three Citizens Bank locations in Hutchinson: Main Bank, Auto Bank, and South Bank. Jettie is a Senior Teller and joined our team on June 30, 2008.

Jettie’s most important job is being mom to Carter, age eight and Owen, age six. Together, they enjoy spending time with family and friends, reading, going for walks, and grilling out. They also look forward to swimming at the lake, playing family games, having bonfires, renting movies, and traveling. One of their favorite travel destinations is Duluth.

Please join us in thanking Jettie for her five years of service at Citizens Bank and Trust.

 

Not just satisfied customers.

“With everybody offering the same perks, the biggest difference between one financial institution and another has become the people who work there, making service the only true differentiator.”

In an article written by Shep Hyken, featured in The Deluxe Knowledge Quarterly, we found this quote about financial institutions.  Although the playing field seems relatively stable with little product differentiation, we try to stand out on service.  As Hyken states, “Delivering better service once isn’t difficult.  Delivering it every time is.”  That’s why we’re here to help you.  We want to be sure that you receive not only a customer-friendly bank experience, but an exceptional one, every time.  Whether you are in our lobby, drive through window, online banking, or closing on a mortgage loan, the difference here at Citizens Bank is the people.  We don’t just strive for satisfied customers.  We strive for a satisfying customer experience, every time.

Thank you for banking with us!

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